The Y offers a wide variety of your favorite group fitness classes with a full-facility membership. Our expert instructors will help you have fun and get healthy while you gain strength, endurance, and increase energy. Set a workout plan, join a challenge, receive facility notifications, and connect with your fellow Y members.

Download the YMCA of Long Island mobile app today to get started with reserving your spot in our Outdoor Group Fitness Class at the Y, book your pool lap lane for swimming, walking or individual water exercise, and get access to Y@Home LIVE Fitness Classes to workout from the comfort of your living room or on-the-go.

With our mobile app, you can:

   Find a Class & Reserve Your Spot or Pool Lap Lane 

   Connect Apps or Your Wearable Device 

   Record & Track Your Workouts

  Connect With Other Y Members in a Social Community 

  Receive Important Y Updates

  Join a Challenge 

 

WANT TO BOOK A LAP LANE OR FITNESS CLASS ON OUR MOBILE APP?   Get Directions 

 

DOWNLOAD MOBILE APP

 

 

FREQUENTLY ASKED QUESTIONS

Read through our frequently asked mobile app and class reservation questions: 

If you have specific questions that are not addressed in these answers, please ask a staff member or email us at webteam@ymcali.org

 

WHERE DO I DOWNLOAD THE APP?
• Navigate to your app store to search for YMCA Long Island or click on the App Store or Google Play icon above

Once you have downloaded the app, you will be asked to Create an Account if you don't have one. Please use your full name (first and last) and a valid email address. This will help the YMCA of Long Island to assist you with any issues you may have regarding class bookings and verifying your membership status for future bookings that are required for member participation.


WHAT IS MY HOME LOCATION?
• Your "Home location" is the YMCA branch you visit most

 

HOW DO I ADD MY MEMBERSHIP BARCODE?
• Click on the barcode icon on the top right hand corner
• Click on Add Barcode
• Enter your YMCA barcode number (from your YMCA membership ID card) in the barcode text box. If you cannot find this information, please see Member Services for assistance.
• Click Save

CAN I ADD MORE THAN ONE BARCODE?
• Yes, you can add additional barcodes for other family members by clicking the  icon (top right-hand corner). Then, follow the steps above.


HOW DO I TURN ON APP NOTIFICATIONS FOR FACILITY UPDATES?
The YMCA of Long Island uses the mobile app to send important notifications regarding emergencies, weather related closings, delayed openings, and/or other updates regarding our facilities. However, your mobile app notification settings must be turned on in order to receive these alerts.

Your smartphone device controls your notification settings, but please note settings may vary by device. For specific instructions about your device, please contact your service provider.

iPhone:

• Open the Settings app on your iOS device
• Click on Notifications
• Scroll down and click on The SAY Mobile App
• Tap the switch to 'Allow Notifications' to turn notifications on or off.

Android:

• Open the Settings app on your device
• Click on Notifications
• Click on See All
• Scroll down to The SAY Mobile App
• Tap the switch to 'Allow Notifications' to turn notifications on or off


Again, settings can vary by device. For specific instructions about your device, please contact your service provider.

 

HOW DO I BOOK A LAP LANE, GROUP FITNESS CLASS, OR Y@HOME VIRTUAL FITNESS CLASS RESERVATION ON THE APP?
• Go to the Find a Class tab
• Confirm the YMCA location you’d like to book a reservation at is listed at the top of the screen
• Scroll to browse classes (listed in chronological order)
• Click on the class name you would like to reserve a spot in (Reservations open 3 days in advance)
• If a class requires a reservation, a Book Now button will appear
• Click on Book Now

• Optional: Click on the Add to Calendar icon to add the class to your default personal calendar after completing your reservation. The default alert is set to 30 minutes prior to class time (alert settings can be adjusted within your personal calendar if needed). We also suggest if you cancel a class reservation, you remember to delete it from your calendar to avoid any confusion.

 

HOW DO I CONFIRM MY CLASS RESERVATION ON THE APP?
You will receive a confirmation email when you first sign up for the class, but you can confirm each class in the app based on whether a cancellation button is present.

• Go to the Find a Class tab
• Confirm the YMCA location you’d like to confirm your reservation at is listed at the top of the screen
• Scroll to browse classes (listed in chronological order)
• Click on the class name you would like to confirm your spot in
• If you have registered for a class, a Cancel Now button will appear in place of the Book Now button

 

HOW DO I CANCEL MY CLASS RESERVATION ON THE APP?
• Go to the Find a Class tab
• Confirm the YMCA location you’d like to cancel your reservation at is listed at the top of the screen
• Scroll to browse classes (listed in chronological order)
• Click on the class name you would like to cancel your spot in
• If you have registered for a class, a Cancel Now button will appear in place of the Book Now button
• Click on Cancel Now
• Click Yes to cancel
• A pop-up will appear confirming your cancellation

• If you added a reminder for this class in your personal calendar, remember to delete that calendar event also to avoid confusion

 

HOW DO I VIEW CLASSES AT YOUR OTHER YMCA LOCATION ON THE APP?
• Go to the Find a Class tab
• Click the Search Locations icon on the bottom of the screen
• Select the YMCA location you’d like to view classes at

You can switch between the two at any time. 

 

IS THERE A PLACE WHERE I CAN SEE ALL THE CLASSES I SIGNED UP FOR ON THE APP?
• While there is not currently a personalized class reservation list or schedule within the app, you do receive email confirmations for each class you signed up for, so you can search within your email box for GroupExPRO.com or YMCA of Long Island Class Reservation to view the complete list.
• We’d like to suggest using the Add to Calendar feature to keep track of the classes you have reserved a spot in on your personal calendar
• The Add to Calendar feature enables a class reminder alert, defaulted to 30 minutes prior to class time. Alert settings can be adjusted within your personal calendar if desired.
• Simply click on the Add to Calendar icon within the app to add the class to your default personal calendar after confirming your reservation
• We also suggest if you cancel a class reservation, you remember to delete it from your calendar as well to avoid confusion

 

HOW DO I CHANGE MY APP PASSWORD?
Please note: For security purposes, you will need to enter your old password in order to create a new password.

• Click on your initials (or profile photo if you added one) in the upper left hand corner
• Click on the initials (or profile photo if you added one) again to edit your profile
• Scroll down to password section
• Enter your old password
• Enter your new password
• Confirm your new password
• Click Save

 

HOW DO I EDIT MY PROFILE ON THE APP?
• Click on your initials (or profile photo if you added one) in the upper left hand corner
• Click on the initials (or profile photo if you added one) again to edit your profile
• Enter/edit your information
• Please note: Your gender, height and weight are used to calculate the calories burned during your recorded workouts. This information is not accessible to staff.

 

I DON'T WANT MY WORKOUTS SHARED ON THE ACTIVITY FEED ON THE APP. HOW DO I CHANGE THAT?
Please note: Privacy settings for sharing your workout activities and achievements with other members of the Y within the Activity Feed & Challenge Leaderboards is automatically defaulted to "public" upon sign up. 

To change your Privacy Settings:

• Click on your initials or profile photo in the upper left hand corner
• Click on Settings
• Click on Privacy
• Select the option of your choice:

• Select "Public" if you would like your activities and achievements to be shared with other members of the Y within the Activity Feed & Challenge Leaderboards.
• Select "Private" if you do not wish any of your activities or achievements to be shared with other members.


 

MANAGING CLASS RESERVATIONS ON THE WEB
 

HOW DO I BOOK A GROUP EXERCISE CLASS RESERVATION ON THE WEB?
• Navigate to Schedules on the main navigation bar on our website
• Filter through location, category and dates as needed
• Scroll to browse classes (listed in chronological order)
• If a class requires a reservation, a Sign Up link will appear next to the Calendar  icon
• Click on Sign Up under the class name you would like to reserve a spot in
• If you are not logged into GXP, you will be prompted to enter your GXP login info 
• If this is your first time booking a class reservation, click on the Create a Login tab to register. Remember to use your first and last name and a valid email address to create an account.
• After logging in, you can click on the Reserve a Spot button

• Optional: Click on the Add to Calendar  icon to add the class to your default personal calendar after completing your reservation. The default alert is set to 30 minutes prior to class time (alert settings can be adjusted within your personal calendar if needed). We also suggest if you cancel a class reservation, you remember to delete it from your calendar to avoid any confusion.

 

HOW DO I CONFIRM MY CLASS RESERVATION ON THE WEB?
Since you receive confirmation emails for each class, you can search within your email box for GroupExPRO.com or YMCA of Long Island Class Reservation to view the complete list or you can confirm each class in the app based on whether a cancellation button is present. 

• Navigate to Class Schedules on our website
• Filter through location, category and dates as needed
• Scroll to browse classes (listed in chronological order)
• Click on Sign Up under the class name you would like to confirm your spot in
• If you are not logged into GXP, you will be prompted to enter your GXP login info 
• If you have registered for a class, it will say: "You have reserved a spot in the class. You are currently signed up to attend this class." A Cancel Reservation button will appear in place of the Reserve a Spot button.

 

HOW DO I CANCEL MY CLASS RESERVATION ON THE WEB?

• Navigate to Class Schedules on our website
• Filter through location, category and dates as needed
• Scroll to browse classes (listed in chronological order)
• Click on Sign Up for the class name you reserved a spot in
• If you are not logged into GXP, you will be prompted to enter your login info
• If you have registered for a class, it will note this. A Cancel Reservation button will appear in place of the Reserve a Spot button.
• Click on Cancel Reservation
• Click OK
• If you added a reminder for this class in your personal calendar, remember to delete that also to avoid confusion

 

MY QUESTION WAS NOT ANSWERED
If you have specific questions that are not addressed in these answers, please contact us at webteam@ymcali.org.