POSITION SUMMARY:
Directs all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of membership staff. Assist in developing, coordinating and implementing all membership activities including special events and promotions. Develops, plans and implements new procedures and methods to achieve strategic goals.
ESSENTIAL FUNCTIONS:
1. Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
2. Develop and manage a tour system for prospective members. Compile a monthly report that includes
• Total number of tours conducted
• Number who registered by category
• Reasons for not registering
• Percentage of memberships that are scholarships and their financial worth.
3. Mail membership renewal letters and contact all members that do not renew. Maintain and record reasons for non-renewal.
4. Recommends staffing needs within budget limitations. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
5. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
6. Survey members to determine satisfaction levels, resolve member complaints in accordance with the mission and values of the YMCA, and communicate information to department heads and supervisors as necessary.
7. Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
8. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
9. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
10. Maintain and enforce high safety standards. Direct staff and members in emergency action plans to assure compliance with all safety procedures.
11. Leads assigned aspects of the fund-raising campaign.
12. Is responsible for all communications to members, including mailings, constant contact and website updates.
13. Participates in staff meetings and/or related meetings.
14. Participate in building coverage as needed.
The Y: We’re for youth development, healthy living, and social responsibility.
QUALIFICATIONS:
1. Bachelor's degree in related field preferred or equivalent combination of education and experience.
2. Strong knowledge of administrative procedures including budget development, income production and expense control. Strong organizational skills and ability to handle multiple tasks with accuracy and quality.
3. Previous supervisory experience in customer service preferred.
4. Creative initiative and flexibility are essential.
5. Excellent personal computer skills and experience with standard business software.
6. Strong interpersonal skills with the ability to relate effectively to diverse groups of people from all social and economic segments of the community.
HOW TO APPLY:
For consideration, please email Peter Foster, Executive Director, at Peter.Foster@ymcali.org. Please include a resume and cover letter indicating your interest, qualifications, and salary requirements.