FAQ

General Questions

For for the word login in the upper right hand corner of your screen.

  • Existing member, but have never used online registration: enter your email address and your default password, which is your first initial, last initial, and birthdate (mmddyy). So the default password for John Doe who was born on May 9, 1969 would be JD050969
  • Existing member who has used old online login: Your email and password are the same as before. The system we are using is actually the same, but we’ve tried to make the navigation a little more user friendly.
  • New Member- to join the Y and start signing up for our programs, click on the Join Now button on our membership pages. To sign up for any YMCA program, you must first become a member. To do so, choose “Create An Account” and follow the prompts. Once you successfully complete this process, you can start registering for programs.
  • Note: Every time you log in, you will need to choose your branch

If we don’t have your email on file, the system won’t recognize you. Please call the member services desk and we can input your email into our system. Once we have that information, you’ll be able to login using your default password. (see above)

If you are a past member or another person in your family is using the same email address, you might get this message. Instead of creating a new account, try going to the login prompt on the upper right side of your screen and use your default password (see above). If this doesn’t work, please call the member services desk at your branch.

First, log in (see above). Once you are logged in, you can click on the wheel icon (your name also appears). This will bring you to your online dashboard where you can click on My Family to see who is listed under your membership. Click the “Add New Member” icon to add new members.

The system won’t allow you to correct mistakes. Please call your branch’s member services desk and we will be happy to make corrections to your account over the phone. If you don’t want to lose anytime and still sign someone up for a program, you can just add them again with the correct information and call your branch later.

Most of our main programs are now available for online registration – however, not all of them are. Our Before and After school program, Diabetes Prevention Program, LIVESTRONG®, Silver Sneakers and some other programs require in-person registration. Please call our member services desk if you have questions regarding registering for a specific program.

To participate in any YMCA program, you must be a member at the time the program occurs and your membership must be active through the end of the program. For example, your membership may expire in April, but if you’re signing your child up for summer camp in August, you’ll need to renew your membership through the end of August.

For your protection, the system does time out. If the website is not responding, try closing your browser and starting over.

Be sure to click on the box that indicates you accept the terms and conditions of membership. You cannot complete your purchase unless this box is checked.

Our program filters help you narrow down your choices, but sometimes using too many filters may eliminate your options. Try using fewer filters until you find what you are looking for. To clear the filter, click on the upper right of the filter tile (on the little ‘x’).

The system requires that you place programs (items) in your cart one at a time. However, you will have the chance to put more programs in your cart before you check out – so it’s only one payment.

The system requires that you place programs (items) in your cart one at a time. However, you will have the chance to put more programs in your cart before you check out – so it’s only one payment.

Yes, click on the Join Now button. If you are an existing member, you already have a login, so don’t set a new one up. (see above).

Please visit our Membership Types page located under the Membership Menu.

For an interactive, step-by-step guide click here